Tel: 8615825495627

FAQ

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General questions

How many employees are there in your company?

There are 350 employees in our company

What is the area of your company and factory?

The area of our company and factory is 40000 square meters.

What is the production capacity of the company?

Our company has 5 production lines with a capacity of 10,000 tons.

What is your company's annual output value?

Our company’s annual output value is more than 500 million.

What is the MOQ of products in your company?

The MOQ of products in our company is 1 piece.

What is the type of your company?

We are private enterprise.

Product questions

What types of products do you have in your company?

Our company’s products are butterfly valves,ball valves,gate valves,check valves,globe valves,plug valves and actuated valves.

What types of products do you have in your company?

The size and pressure of valves is as following:
1) Ball Valve:1/2″”-48″”(DN15-DN1200 ) Class 125-2500#(PN6-PN420)
2) Butterfly Valve: 2″”-128″”(DN50-DN3200 ) Class 125-1500#(PN6-PN250)

3) Gate Valve: 1/2″”-60″”(DN15-DN1500 ) Class 125-2500#(PN6-PN420)

4) Globe Valve: 1/2″”-24″”(DN15-DN600 ) Class 125-2500#(PN6-PN420)
5) Check Valve: 1/2″”-28″”(DN15-DN700 ) Class 125-2500#(PN6-PN420)

6) Plug Valve: 1/2″”-24″”(DN15-DN600 ) Class 125-2500#(PN6-PN420)
7) Actuated Valve: 1/2″”-60″”(DN15-DN1500 ) Class 125-2500#(PN6-PN420)

What types of products do you have in your company?

The connection method of valves includes RF,RTJ,NPT,SW,BW,FF,HUB.

What is the connection method of valves?

The material of valves includes Carbon Steel,Stainless Steel, Super Duplex Stainless Steel,Cr-Mo Steel,Alloy steel,Bronze,Ti Alloy,Monel, Hastelloy Alloy.

What is the operation mode of valve?

The operation mode of valve includes handwheel, handle, worm gear, electric, pneumatic, hydraulic, pneumatic, hydraulic and electro-hydraulic

What are the application of valves?

The application of valves includes Refining & Petrochemical,Chemical Processing,Coal Chemical,Power Generation,LNG,Pipeline Transport.

Is your product in stock?

We have a large stock of our products, including gate valve, globe valve, check valve, ball valve, butterfly valve and plug valveY strainer with carbon steel and stainless steel in material also 1 / 2 “- 16” in diameter.

Warranty

How long is the warranty period of your company's products?

The warranty period of our company’s products is 24 months after the valve leaves the factory or 18 months after the valve is installed on the pipeline. Whichever comes first shall prevail.

How to solve product quality problems when happen?

If it’s a product quality problem of our company, we can communicate by email or webcam discussion to solve it. If it can’t be solved, we will replace the valve for free. If it is the quality accident caused by the customer’s personel illegal operation, we are not responsible.

How long is time limit for solving product problem?

If conditions permit, we normally arrive on-site within 24 hours. If not,the duration to solve the problem will depend on the difficulty of the actual problem and we normally provide solutions within 48 hours.

Service&Payment&Shipping

How long does it take to make quotation?

The company stipulates that the quotation of the same day shall be processed on the same day, including price, drawing, weight and volume, no more than two days at most

How many spare parts are there per order?
The company provides 10% spare parts for each order free of charge
How long does the delivery time need?

The samples can be shipped in a week. The normal production of products generally takes 45-50 days, except for special materials and customization. It can be shipped within 7-10 days if in stock.

How is order process?

1) Choose the right product according to the customer’s parameters
2) Quotation and drawing confirmation according to the selected products
3) Order confirmation
4) 30% deposit for production
5) Carry out production and provide production cycle progress report
6) Inform the customer that the goods are ready and the customer arranges the balance
7) Deliver the goods to the customer’s forwarder and arrange the transportation.
8) Provide the documents required in the order and send the process report of the whole order to the customer.
9) After sales service.

What is the payment method?

1) L/C at sight
2) Telegraphic transfer (less than 2000 USD, 100% paid before delivery; equal or more than 2000 USD, 30% deposit, 70% paid before delivery)

How does the products deliver?

The products deliver method includes air, sea, express and train.

What is the packing method?

The products will be packed in fumigated wooden cases or plywood, and the samples will be packed in cartons

How to choose freight transport method?

We can use the customer designated freight forwarder. If not, we can recommend the forwarder or directly use the forwarder we have cooperated with for a long time.

What are the trade clause?

EXW, FCA,FOB, CFR, CIF, DDU, DDP.

Contact our manager

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